1. Run the device check
Open Account → Help & support. The device check at the top shows what the app can see on this device:
- whether notifications are allowed
- whether the microphone is allowed
- on Android, whether the chain that wakes the app for a call works, and where it breaks if it does not
Each problem it finds has a button to fix it, for example one that opens the system settings.
2. Test the number
Open the number in Numbers and choose Test this number. It rings your signed-in devices the same way a real call would, without placing a call, so nothing is charged. It shows which devices were reached.
3. Check the number's settings
In the number's settings, look for anything that sends calls elsewhere:
- Forwarding set to Always. Calls go straight to your other number, and the app does not ring.
- Ringing hours. Outside them the number does not ring, and callers hear a busy tone.
- Blocked callers. A blocked caller hears a busy tone. Callers who withhold their number can also be set to get a busy tone.
4. Check the device
- Signed in: a device rings only while it is signed in. Check Account → Devices.
- Android: some phones stop apps in the background to save battery. If calls ring only while SpareLine is open, allow it to run in the background in the phone's battery settings.
- Computer: SpareLine has to be running. Closing the window keeps it in the tray, but quitting it stops calls from ringing there.
- Browser: the SpareLine tab has to be open.
5. Check the number itself
A number whose renewal could not be paid shows Payment required. See How renewal works.
Still not ringing?
Send a message from Account → Help & support. The results of the device check are sent with it, so you do not have to describe them.