Legal
Terms of Service
These terms apply when you use SpareLine - the SpareLine app, the numbers you rent through it and the calls you make with them. They are written to be read, so the short version is here and the detail follows.
SpareLine is a prepaid service: you add balance, rent a number, and calls are charged from that balance at the rate shown before you dial. It cannot be used to call emergency services. Numbers are rented for a term and renew automatically until you cancel. Use the Service lawfully and do not use it for spam, fraud or harassment.
1. Who we are and what these terms cover
SpareLine is a virtual phone number service operated by JRKA Oy. Full contact and company details are in the Contact section at the end of this document.
These terms form the agreement between you and JRKA Oy for the SpareLine application, the SpareLine website and every phone number, call and payment you make through them (together, the Service). By creating an account or using the Service, you accept these terms. If you do not accept them, do not use the Service.
Our Privacy Policy explains what personal data we process and why. It is part of this agreement.
2. What the Service does
SpareLine lets you rent a phone number in a supported country and use it from the SpareLine app to place and receive calls over the public telephone network. Calls travel over your internet connection to our telecom provider, which connects them to the telephone network. Usage is paid for from a prepaid balance in your account.
Because calls depend on your internet connection, the device you use and networks operated by third parties, we cannot guarantee that every call connects or that call quality is constant. The Service is a supplementary calling service, not a replacement for a mobile subscription or a fixed telephone line.
Voicemail
If you do not answer, a caller can leave you a voicemail. A voicemail is a recorded message, left on purpose by the caller; it is not a recorded call. It is available only to you, you can listen to it as often as you like and save it on your device, and it is deleted automatically after 30 days. The date is shown beside it. Save a message you want to keep.
3. Emergency calls
The Service cannot be used to call emergency numbers such as 112, 911 or any national emergency number, and it does not transmit your location to emergency services.
Always keep a mobile or fixed line that can reach emergency services. Calls to emergency numbers may be blocked or may fail silently, and neither JRKA Oy nor our telecom providers can be held responsible for a failure to reach emergency services through the Service.
4. Your account
You must be at least 18 years old and legally able to enter into this agreement. An account is personal: you are responsible for everything done through it, and you must keep your sign-in credentials and your device secure.
You must give accurate account, billing and address details and keep them up to date. Some countries and telecom providers require proof of identity or of an address before a number can be issued or kept active; if the required information is not provided, the number can be withheld, suspended or withdrawn.
Sensitive actions - deleting your account, linking an identity or changing permissions - require you to sign in again, so a stolen device or session cannot be used to perform them.
5. Phone numbers
Numbers are allocated to you for the duration of an active subscription. They remain part of the national numbering plan of the country in question and are made available through our telecom provider - you rent the right to use a number, you do not buy or own it, and you cannot sell it on.
Terms and renewal
Each number is bought for a term shown in the app before you confirm. Unless you cancel renewal, the term renews automatically and the renewal price is charged from your balance. Cancelling takes effect at the end of the current term; the number stays usable until then.
The renewal price can change - our telecom provider’s prices, regulated fees and taxes all move. If it does, we tell you at least 31 days before the first renewal charged at the new price, by email and in the app, and the message says both the price you have been paying and the new one. Cancelling renewal before that date costs nothing, and the number stays usable to the end of the term you have already paid for.
When a number is released
A number is released when its term ends without renewal, when there is not enough balance to renew it, when you release it yourself, or when a regulator or our telecom provider requires it. Once released, a number returns to the pool and can be reassigned to someone else - we cannot promise to get it back for you, and calls made to it after release will not reach you.
6. Prices, balance and payment
The Service is prepaid. You add funds to your account balance and they are used for number purchases, renewals and call charges. Top- ups and purchases are handled by our payment provider; we do not see or store your full card details.
The price you see when you confirm a purchase is the price we charge - a quote is recorded at that moment and used for the payment, even if our list prices change afterwards.
How calls are charged
Before a call connects, we check the rate for the destination and reserve the estimated cost from your balance. When the call ends, you are charged for the actual connected duration at that rate, in the billing increments shown in the app, and the unused part of the reservation is released. During a long call the reservation is topped up as needed; if your balance runs out, the call is ended. Rates depend on the destination and can change - the app always shows the applicable rate before you dial.
Checking what you have been charged
The app shows an itemisation of your charges, free of charge. It lists what has been charged since your last invoice, and lets you look back at an earlier period: for each charge, what it was for, the number called or calling, when it happened, how long it lasted and what it cost. A period can be exported as a file for you to keep.
The itemisation is a view of records we already keep rather than a separate copy of them, so it is available for as long as your account exists and it ages the way those records do. The numbers drop out of it after 39 months; the amounts remain as part of our accounting records.
Taxes and invoices
Prices are shown including value added tax where VAT applies to you. The applicable tax is determined by your billing country and, for business customers, by a valid VAT identification number that we verify. You are responsible for the accuracy of the tax details you give us. An invoice or receipt is available in the app for every payment.
We keep accounting records, including invoices, for 10 years, and payment records for 6 years, as required by accounting and tax law, even after an account is closed.
Billing questions: ppa.enileraps@gnillib.
7. Refunds, withdrawal and unused balance
Consumers in the EU normally have 14 days to withdraw from a distance contract. Calling and number activation are performed immediately at your request, so once a number has been activated or a call has been made, that part of the service has been fully performed and the right of withdrawal no longer applies to it.
Unused balance that you have not spent can be refunded to the original payment method on request, less any amount already consumed and any charge for a number term that has already started. We may decline a refund where there are signs of fraud or abuse, or where the payment method no longer exists.
A refund costs more to make than a very small balance is worth, so there is a minimum amount we refund. Below it, a remaining balance is not refunded. The amount in force is shown to you before you confirm, so you always see what will happen to your balance before it happens. Closing your account is never conditional on giving up a balance, and giving one up does not change how your account is closed.
Balance is not money on deposit: it does not earn interest, it cannot be transferred to another account and it cannot be exchanged for anything other than the Service.
If a call was charged incorrectly, tell us within 60 days and we will investigate and correct it. Refund and billing requests go to ppa.enileraps@gnillib.
8. Acceptable use
You must not use the Service to:
- break the law, or breach the telecommunications, marketing or privacy rules that apply where you are and where you are calling;
- send unsolicited bulk or automated calls, telemarketing without the consent required by law, robocalls, or repeated calls intended to harass, threaten, defraud or impersonate someone;
- carry out or facilitate fraud, including artificially inflated traffic, revenue-share fraud, calls to premium or high-cost destinations for gain, or any traffic pumping scheme;
- record or monitor a call where doing so without the consent of the other party is unlawful;
- resell the Service, share your number or account with the public, or use it to provide a calling service to others, unless we have agreed in writing;
- probe, overload or interfere with the Service or our providers, or circumvent limits, rates or authentication;
- register numbers or accounts with false details, or evade a suspension.
Use must stay within what is reasonable for personal or normal business use. We may apply limits on call volume, duration, concurrent calls or destinations to protect the Service and other customers. Abuse can be reported to ppa.enileraps@esuba.
9. Suspension and termination
You can stop using the Service at any time and delete your account from the app. Deleting the account cancels your subscriptions and releases your numbers.
We may suspend or limit your account or a number, without notice where the situation requires it, if we reasonably suspect a breach of these terms, fraud, non-payment, a security risk, or if a regulator, provider or law requires it. Where the breach can be fixed, we will normally tell you what is wrong and give you a chance to fix it first.
We may terminate this agreement with 31 days notice, or immediately for a serious or repeated breach. On termination, unused balance is handled as described in section 7 and active numbers are released.
10. Availability, support and changes to the Service
We work to keep the Service available, but we do not promise uninterrupted or error-free operation. Maintenance, upgrades, network faults, provider outages and events outside our control can interrupt it. Where we can, we schedule maintenance for quiet hours.
The Service is provided as it is at the time you use it. Features, supported countries, supported platforms, rates and limits can change as our providers, regulations and technology change. If a change materially reduces what you have paid for, we will tell you and, where appropriate, refund the affected part.
Support is available at ppa.enileraps@troppus. We aim to answer within a few business days.
11. Third-party services
The Service relies on third parties: a telecom provider for numbers and call delivery, a payment provider for card payments, an identity provider for sign-in, a cloud provider for hosting, and app stores for distribution. Their terms apply to their part of the chain, and the kinds of providers we use are described in the Privacy Policy. We choose them with care but do not control their networks.
12. Intellectual property
The SpareLine app, the SpareLine website, our name, logo and brand are owned by JRKA Oy or our licensors. You get a personal, non-exclusive, revocable right to use the app to use the Service - nothing more. Do not copy, modify, decompile beyond what law allows, or use our brand without permission. Content you send through the Service stays yours.
13. Liability
We are liable for damage we cause by breaching this agreement to the extent required by law. Nothing here limits liability that cannot be limited - including liability for intent, gross negligence, death or personal injury, or a consumer’s statutory rights.
Otherwise, and to the extent the law allows: we are not liable for indirect or consequential loss, lost profit, lost business, lost data or loss caused by a call that did not connect, was interrupted, was of poor quality, or reached the wrong destination; and our total liability for any claim is limited to the amount you paid us for the Service during the three months before the event giving rise to the claim.
You are responsible for how the Service is used through your account and for the consequences of using it in breach of section 8.
14. Changes to these terms
We may change these terms, but not for any reason we like. A change needs one of these grounds: a change in the law or in a decision by an authority; a change in the Service, in the technology it runs on or in the networks and providers it depends on; a change in our costs, in the prices our providers charge us or in taxes; or a correction that makes the text clearer or fixes an error in it without altering what you get. Anything else needs your agreement.
We will tell you about a change that affects you at least 31 days before it takes effect, by email and in the app, and the message says what is changing, why, and when. Updating this page is not how we tell you.
If you do not accept a change, you may end this agreement before it takes effect, and ending it costs you nothing. There is no charge for ending early, and your unused balance is refunded as described in section 7.
If you keep using the Service after the change takes effect, the new version applies to you. A change we have to make immediately for legal or security reasons takes effect when we say it does, and we tell you as soon as we can. Each version is dated and numbered at the top of this page.
15. Governing law and disputes
This agreement is governed by the laws of Finland, without prejudice to the mandatory consumer protection rules of the country where a consumer lives. Disputes are heard by the courts of Helsinki, Finland, and a consumer may also bring a claim in the courts of their own country of residence.
Please contact us first at ppa.enileraps@troppus - most issues are settled quickly. A consumer in the EU may also take a dispute to the consumer dispute body or the consumer advisory service of their country of residence.
16. Contact
Questions about this document can be sent to ppa.enileraps@troppus.
JRKA OyBusiness ID 3655311-7VAT ID FI3655311701610 VantaaFinlandGeneral support: ppa.enileraps@troppusBilling: ppa.enileraps@gnillibPrivacy: ppa.enileraps@ycavirpAbuse reports: ppa.enileraps@esuba