Refund on request
Balance you have not spent can be refunded to the original payment method on request, less anything already used and any charge for a number term that has already started. To ask for one while keeping your account, send a message from Account → Help & support and choose Billing or a charge, or email ppa.enileraps@troppus.
When you delete your account
Before the deletion starts, the app shows what will happen to your balance:
- No balance: there is nothing to refund.
- Below the minimum: a balance below the smallest amount SpareLine refunds is not refunded. The app shows both amounts.
- A refund is offered: the balance goes back to the payment method it came from. The final amount is known only once calls still being priced have been charged. If it then falls below the minimum, it is not refunded.
A refund runs alongside the deletion and can take some days to reach you. The deletion proceeds the same way whichever you choose. See Deleting your account.