How to delete
- Open Account and choose Delete account.
- Sign in again. The app asks for this before it does anything.
- If you have numbers, the app tells you they will end now. Confirm that you understand.
- If you have balance left, the app shows what will happen to it. See Getting unused balance back.
Want a copy of your data first? Ask for it before deleting. See Getting a copy of your data.
What happens
- Your numbers end now. They go back to the network and can be given to somebody else. You lose the rest of the period you have already paid for, and the numbers cannot be recovered afterwards.
- Your data is removed: your profile, sign-in methods, sessions, messages, call settings, voicemail and voicemail greeting.
- Your message history can no longer be opened: the key to it is deleted, so the copies on your devices and any backup in your Google Drive become unreadable.
- Invoices, tax records and payment receipts are kept for as long as the law requires, and no longer point at your account.
- You receive by email a written confirmation for each number that its service has ended, with your invoices. Once the deletion is complete, you also get a confirmation that the account is closed.
While it is under way
The account stops spending and receiving money straight away, but you stay signed in so you can watch the deletion finish.
Sometimes a deletion cannot finish at once, for example while a payment is still going through or a call is still being priced. The app says so and nothing is left half-done. Trying again a few minutes later is all it takes.
A deletion cannot be undone.