Your billing details decide it
Enter your billing details under Account → Billing details: whether you are buying as a person or a business, your billing address and your country. They are used to decide the tax treatment when you pay, and calls and messages need them too: the VAT on each call and message is worked out from them.
How VAT is applied
- Consumers in the EU are charged the VAT of their own country.
- Businesses in another EU country with a VAT ID that is valid in the EU's VIES register are charged under the reverse charge, and account for the VAT themselves. The VAT ID has to belong to the same country as the billing address.
- Businesses in the seller's own country are charged that country's VAT.
The VAT ID is checked against VIES when you save it, and the app shows whether it was found valid. If VIES is temporarily unavailable, you can try again later.
If checkout says it cannot continue
- Add your billing details before buying a number, so the VAT can be determined. The same applies to placing calls and sending messages.
- A business in another EU country cannot check out without a valid VAT ID that matches the billing country.
On your invoices
Invoices show the VAT treatment that was applied. See Invoices and receipts.