Payments happen on a secure payment page in your browser, outside the app. The app remembers a payment it started, even if it was closed while you paid.
When you come back to the app
SpareLine checks the payment and finishes what it was for:
- Paid: the balance is added, or the number purchase is completed. This can take a moment after the payment page closes.
- Not finished: the app offers to Resume the payment or cancel it.
Was I charged twice?
A payment that was started once is completed once. Returning to the app, or opening the payment again with Resume, does not create a second charge for the same top-up or purchase.
Paid, but nothing arrived
SpareLine also checks unfinished payments on its own, so a payment confirmed after you left is still credited. If a card payment for a number went through but the number could not be delivered, the amount is returned to your SpareLine balance.
If the payment shows as paid in your bank but not in SpareLine after a while, send a message from Account → Help & support and choose Billing or a charge.